IT IS A PLEASURE TO GIVE YOUR ORDER OUR PERSONAL ATTENTION! WE CONSIDER EVERY ORDER AN OBLIGATION TO GIVE COMPLETE SATISFACTION. PLEASE UNDERSTAND THAT FLOWERS ARE A SEASONAL PRODUCT, AND NOT ALWAYS AVAILABLE IN THE TYPE OR COLORS DESIRED. WE DO TRY TO MATCH YOUR CHOICE OF FLOWERS AND CONTAINERS AS CLOSELY AS POSSIBLE. PLEASE PHONE US AT ONCE IF YOU ARE NOT SATISFIED, AND WE WILL TRY TO MAKE IT RIGHT! IF POSSIBLE HAVE THE FLOWERS RETURNED TO US SO WE MAY SEE THE PROBLEM WE NEED TO CORRECT.